How to correct a listing: wrong details, closed businesses and duplicates

Mistakes on business listings can confuse customers and harm businesses. Whether you own the business or have noticed something wrong as a customer, correcting errors like outdated details, duplicates, or closed businesses helps everyone find accurate local information. Here’s how you can make changes or report problems on Annuvell Local.

Claim your business and edit what you can

If you own the business and spot a mistake, the first step is to claim your listing. Claiming is free and lets you update most details yourself once your claim is approved. You can edit the description, list of services, photos, logo, opening hours, phone number, email, address and website from your dashboard. Having direct control over these fields means you can keep your information fresh and relevant for customers.

Some details, such as the business’s category or the town shown on the listing, cannot be changed directly in the dashboard. If you need to correct these, you will need to submit a request for review. The Verified badge on Annuvell Local shows that an ownership claim has been checked and approved, but does not mean all details are perfect—so regular checks and updates are worthwhile.

If you are not sure how to begin, you can use the Find my business page to search for your listing and start the claim process. There is also a step-by-step guide to claiming your Annuvell Local listing.

Reporting errors if you are not the owner

If you are not the business owner, or if you cannot edit a particular detail, you can still help get things corrected. For example, you might notice a business is listed in the wrong category, shows the wrong town, has closed, or appears more than once. In these cases, use the contact page on Annuvell Local to report the problem.

When reporting, include as much detail as possible. For example:

• State which business listing you are referring to and the exact issue (such as wrong address, business closed, or duplicate listing).
• Attach or link to evidence if you have it. This could be a photo of a closed shopfront, a link to the business’s own website showing new details, or a local council notice.
• If you tried to contact the business and received no reply, mention this in your report.

Administrators review all reports before making changes. This means corrections do not appear immediately, but helps prevent errors and misuse.

How to deal with closed businesses and duplicates

Listings for businesses that have closed or which appear more than once in the directory can clutter results and confuse searchers. If you notice a business that is no longer trading, or see two listings for the same business, report it via the contact page.

For closed businesses, it helps to provide evidence, such as a photo of the premises with a ‘closed’ sign or a local news article. For duplicate listings, mention both listings’ names and any differences in the details. Administrators will check and remove or merge entries as appropriate.

If you are the owner and your business has closed, you can also use the contact page to request removal or update the listing to reflect the closure, making it clear to potential customers that you are no longer operating.

What to do if details are in the wrong category or town

Sometimes a business appears under the wrong service category or is listed in the wrong town. These are not fields owners can change directly, as they affect how the directory organises results for all users. If you spot such an error—either as the owner or a customer—report it through the contact page. Be specific about the correct category or location.

The review team checks each request before making changes, so you may be contacted for clarification or for supporting information. Getting the category and town right helps customers find the business in the correct place and compare like with like.

How customers can report errors politely

If you are a customer who notices incorrect details, you can help keep information current. Use the contact page rather than trying to edit or claim the listing yourself. When reporting, be specific and factual. Avoid making assumptions about why an error occurred—instead, explain what you have noticed and, if possible, provide supporting details or links.

For example, you might write: “I visited the business at this address and it appears to have closed. There is a sign on the door dated last month.” Or: “The phone number listed does not connect. The business’s website now shows a different number.”

After you submit a report, Annuvell Local’s team will review it. You may not receive a direct response, but your information helps improve accuracy for everyone.

Why corrections are reviewed and not automatic

Corrections on Annuvell Local are always reviewed by an administrator rather than applied automatically. This is done to protect the accuracy and reliability of the directory. Automatic updates could lead to false closures, malicious edits, or businesses being misrepresented.

A manual review checks that evidence supports the requested change and that the information is consistent with what is publicly available. This process may take a little longer, but it helps ensure that listings are trustworthy and that no business is unfairly affected by an error or a false report. The Verified badge is one way Annuvell Local shows that a listing’s ownership has been checked, but ongoing review of corrections is part of keeping the directory fair and accurate.

Next steps

If you own a business, claim your listing so you can keep your information up to date, or request correction for details you cannot edit. If you spot an error as a customer or see a closed or duplicate business, use the contact page to report it clearly and with any evidence you have. Keeping listings accurate helps everyone searching for local services.