How Annuvell delivers enquiries to businesses

When someone sends a quote request or enquiry through Annuvell Local, both the customer and the business want to know what happens next. As a business owner, knowing exactly how these leads reach you—and how you can make sure you do not miss them—helps you respond quickly and professionally. Here is how enquiries move from customer to business, what you can see in your dashboard, and what to check so every opportunity gets to you.

How an enquiry starts and reaches you

Every enquiry or quote request begins with a customer signing in using a verified email address. This step helps prevent spam and confirms the sender can be contacted. The customer fills in the online form, describing what they need, and gives consent for their details to be shared with the business or businesses they choose.

Once submitted, the lead is stored securely and delivered by email to the delivery address you have set for your business. The customer's own email appears as the reply-to address, so you can respond directly. You will also find each new lead shown on the leads page in your business dashboard, making it easy to keep track of all incoming requests. This dual delivery means even if one method is missed, the other serves as a backup.

What happens with multi-business requests

Sometimes a customer wants quotes from more than one business. Annuvell Local allows them to select two to four businesses to receive their request at once. Each business receives only its own copy of the enquiry—there is no sharing of details between recipients. From your perspective, the lead looks just like any direct request, and you will never see which other businesses received the same enquiry.

This arrangement protects the privacy of both the customer and the businesses, and ensures you have a fair chance to respond promptly and professionally. If you would like to increase your chances of being chosen, focus on clear and helpful replies; you can find suggestions in How to respond to quote requests and win more work.

Enquiries made by category and location

Not every customer picks a specific business. Some use Annuvell Local to request quotes based on category and town, such as "plumbers in Reading". These requests are held by the administrator until they can be routed to businesses matching both the category and the location. For this to happen, there must be at least three businesses in that category and town to distribute the request fairly.

If your business is eligible, you will receive the enquiry once it is assigned, and it will appear in your inbox and dashboard as usual. This process helps customers who are not sure which business to choose, while still giving you the opportunity to connect with local leads relevant to your services.

Making sure you receive your enquiries

Missing leads can mean missing work. Here are steps you can take to make sure every enquiry reaches you:

• Check your delivery email address: Your leads are sent to the email you have set as your delivery address. Make sure this is an inbox you use regularly. If you change email provider or want leads to go to a colleague, update it in your dashboard.
• Set your notification preferences: Annuvell lets you choose how you are notified about new enquiries and quote requests. Adjust your preferences in the dashboard so you are alerted in the way that suits you best.
• Check your spam or junk folder: Occasionally, business enquiries may be filtered out by your email provider. If you are expecting enquiries but have not seen any, look in your spam or junk folder and mark Annuvell emails as safe.
• Claim your listing: Only claimed listings can access the dashboard and update contact details. If you have not already done so, claim your listing to make sure you have full control over where your leads are sent.

By following these steps, you can reduce the risk of missing new business and keep your responses timely.

What customers are told when they enquire

Customers using Annuvell Local see a clear statement when they send an enquiry or quote request. They are given a reference for their request and are told that a response is not guaranteed. This manages expectations—they know you may not reply, but also that their message has been sent to the right place.

For customers, knowing the business receives their details and a copy of their message is reassuring. For you as a business owner, it means every genuine lead is a real opportunity. Responding promptly not only improves your chances of winning the work but also reflects well on your business. Customers often compare how quickly and helpfully each business replies before making a decision.

Keeping your dashboard and contact details up to date

The dashboard on Annuvell Local is your main tool for managing leads. Here, you can:

• See all recent enquiries and quote requests in one place, so nothing is lost or forgotten.
• Update your business description, services, hours, and contact details, including your delivery email.
• Check your profile completeness and make improvements as needed.

Keeping your listing and contact details current means you receive every lead and present accurate information to potential customers. If you notice any issues, prompt updates help keep you visible and contactable.

Why prompt replies matter for your business

While Annuvell Local cannot guarantee that every enquiry will result in a job, responding quickly and clearly makes a strong impression. Customers frequently send the same request to several businesses. A prompt reply, even if you are unavailable or need more information, can set you apart from others who delay or do not reply at all.

If you are not sure what to say in your reply, focus on clarity—confirm you have received the request, outline what further details you may need, and explain next steps or likely timelines. For more tips, see How to respond to quote requests and win more work.

Next steps

Claim your listing on Annuvell Local if you have not already, check that your delivery email is one you read every day, and adjust your notification settings in the dashboard. Regularly review your leads page to pick up any missed opportunities. If you want to check whether your business is already listed, use Find my business.